A little more follow-through. A lot less lead left waiting.See how it works
rivetpingStart your setup

FOLLOW-UP BUILT FOR THE TRADES

That missed call can still become a booked job.

RivetPing helps HVAC and plumbing shops respond to missed calls, follow up on estimates, and keep good leads from going quiet.

Start your setup request Explore the workflows

Short, human-sounding messages.
Your team stays close to every conversation.

MADE FOR THE FIELD
RivetPing EXAMPLE
Follow-up active
M
Maya R.New web inquiry · 4:41 PM
TODAY
Hi Maya, it’s Eli at Northline Heating. We got your note — what’s going on with the AC?4:42 PM
It stopped cooling this afternoon. Do you have anything tomorrow?4:43 PM
Maya repliedReady for your team to take over
Stops when they replySMS workflow
Missed callText-back sent in seconds
Next step: book a visitYour office is in the loop
A real person can step in at any point.
BUILT AROUND YOUR EVERYDAY WORK
Missed calls New inquiries Quiet estimates Appointment reminders

01 THE FOLLOW-THROUGH

Good service starts
before the truck arrives.

A fast reply can make the difference between a homeowner waiting for your call and calling the next shop. RivetPing helps every inquiry get a thoughtful next step.

01

Catch the missed call

Send a quick, personal text when the office can’t pick up. After hours, set expectations and flag urgent replies for your team.

Missed calls · After hours
02

Keep new leads moving

Follow up with people who reached out by phone or form. If they reply or book, the sequence stops and your team can take it from there.

Web inquiries · Open estimates
03

Make the visit easier

Confirm appointments, send day-before reminders, and let customers know when a technician is on the way.

Confirmations · Reminders
04

Stay in touch after

Ask for feedback after the job and invite past customers to book seasonal heating or cooling maintenance.

Reviews · Tune-ups

02 THE WORK BEHIND THE WORK

Keep the desk moving.
Keep the field focused.

From the first ring to the service call, RivetPing helps your team keep the next step clear without pretending to be the person who does the work.

Service coordinator answering a call and writing notes at a trade shop workbench.Illustrative workflow context
AT THE SHOP

Answer the call with a clear next step.

Short follow-up gives the office something useful to hand back to the team.

HVAC technician inspecting an outdoor condenser with a tool bag ready nearby.Illustrative workflow context
IN THE FIELD

Let the technician stay with the work.

When a customer replies, your people take over and the automated sequence stops.

These scenes show illustrative workflow context—not RivetPing clients, testimonials, endorsements, or performance evidence.

02 AUTOMATION WITH A HUMAN IN THE LOOP

Helpful follow-up.
Human when it counts.

Messages go out on a clear schedule, with your shop’s voice and practical templates. When a customer replies, your team gets the handoff and the automation steps aside.

Talk through your workflow
WHEN A CALL IS MISSED

Reach back quickly

A short text lets the customer know you saw their call and asks what they need.

SECONDS
WHILE THEY’RE DECIDING

Keep the conversation warm

Spaced follow-ups check in on new inquiries and estimates without piling on.

ON SCHEDULE
AS SOON AS THEY REPLY

Bring your team in

Get an alert, take over the conversation, and stop the automated sequence.

YOUR TURN
Your team can take over at any point.

03 A PRACTICAL SETUP

Fits the way your shop already works.

Start with the follow-up moments that matter most to your team. We’ll shape short messages around your process, agree on timing, and make sure staff know when a customer needs a real conversation.

  • Templates tailored for HVAC and plumbing calls
  • Follow-up that stops when a customer replies or books
  • Clear opt-out handling and staff alerts
Walk through your current process

RESPONSIBLE MESSAGING, BUILT IN

Keep every message
useful and respectful.

Reach people who contacted your business or are existing customers. Make it easy to opt out, honor STOP requests immediately, and complete A2P 10DLC carrier registration before launch.

01Permission-aware

Follow up with people who called, submitted a form, or already work with you.

02Easy to stop

Include opt-out language on marketing-style messages and honor STOP requests immediately.

03Ready before launch

Complete A2P 10DLC registration and have an attorney review your consent language.

Messaging requirements can vary. Have an attorney review your consent language and process for your business.

A BETTER WAY TO FOLLOW UP

Every lead deserves
a clear next step.

Let’s find the follow-up moments your team would be glad to stop chasing manually.

Start a conversation No pressure. Just a practical conversation.